Refund policy
Return Policy
At PreLoved Sofas, we take pride in offering high-quality sofas that meet the highest standards. We offer a 14-day return policy, giving you peace of mind with your purchase. If the item does not meet your expectations, you can return it within 14 days, provided it is in the same condition as received.
Inspection Policy
- Thorough Inspections: We meticulously inspect all sofas prior to listing them for sale, ensuring they are in excellent condition or transparent about any minor defects.
- Transparency with Customers: Upon request, we provide detailed images and descriptions of the sofa, highlighting any known imperfections to ensure you are fully informed before purchasing.
- Inspection on Delivery: We encourage all customers to inspect their sofa upon delivery to confirm its condition.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective or damaged.
- You received the wrong item.
We will evaluate the issue and make it right as quickly as possible.
Refund Eligibility
Refunds are only accepted if there is a structural fault or damage not previously disclosed. Customers must notify us within 14 days of delivery to report any issues.
- Transportation Costs: As a large item, transportation costs are non-refundable once the sofa is delivered and inspected.
- Payment Refund Timeline: If a refund is approved, the payment will be processed within 3 business days after the item is returned.
To request a refund:
- Contact us at info@prelovedsofas.co.uk or call us at 07490083958.
- Provide details of the issue, along with photos of the damage or fault.
- If approved, we will arrange the return and refund process.
Our Commitment to Quality
We are proud of the exceptional reviews from our customers and remain committed to providing the best quality second-hand sofas. Rest assured, every item we sell is carefully selected and prepared for its new home.