Questions and Answers
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1. What types of sofas do you sell?
We specialize in high-quality, authentic leather sofas from trusted brands like DFS, Furniture Village, and Italian designers. Our collection includes recliners, corner sofas, L-shaped sofas, sofa beds, and classic Chesterfields.
2. Are all your sofas second-hand?
Yes, our sofas are preloved, but we ensure they meet the highest quality standards. Each sofa is carefully inspected for durability, functionality, and style before being added to our collection.
3. Do you offer delivery?
Yes, we offer delivery across the UK. Delivery fees vary depending on your location and the size of the sofa. Contact us for a quote or check our delivery options at checkout.
4. Can I view the sofas in person?
We are based in Dartford, Kent. If you’d like to view a sofa before purchasing, please contact us to arrange an appointment.
5. Do you accept returns?
We offer returns on sofas in accordance with our return policy. If you’re not satisfied with your purchase, please contact us within 14 days of delivery. Note that return shipping costs are the buyer’s responsibility unless the item is faulty.
6. Are the sofas cleaned before delivery?
Yes, all our sofas are thoroughly cleaned and inspected before being delivered to ensure they meet our quality standards.
7. Can I reserve a sofa?
Yes, you can reserve a sofa by placing a deposit. Please contact us for more details about our reservation policy.
8. Do you offer instalment payment options?
Yes, we’ve partnered with Klarna to offer flexible instalment plans. Choose Klarna at checkout to split your payment into manageable instalments. Terms and conditions apply.
9. What payment methods do you accept?
We offer several convenient payment options:
Online Payments: Pay securely through our website using debit/credit cards or Klarna for instalment payments.
Cash on Delivery: Pay with cash when your sofa is delivered.
Bank Transfer: Transfer the payment directly to our bank account. Details will be provided during checkout or upon request.
10. Can I request a specific style or brand of sofa?
If you’re looking for something specific, let us know! We can try to source a sofa that matches your requirements.
11. How do I contact you?
You can reach us via email at info@prelovedsofas.co.uk or call us at 07490083958. For quick responses, feel free to message us directly on our social media pages.
12. Do you offer assembly services?
For most sofas, assembly is not required. However, for items like recliners or modular sofas, we can assist with setup during delivery. Please let us know in advance if you need help.